PG AutomationsGrowth partners for trade businesses
PG Automations · Op3ro

The system our own trade business runs on.

Quoting, scheduling, crews, job costing, invoicing and an AI receptionist in one operating system. Built around how you actually work. You own it, with no per-seat licences.

Software

Op3ro: the system our own business runs on.

We bought the trade business running on a notebook, a whiteboard and one person's memory. Instead of renting more software by the seat, we built our own.

  • Quotes out the same day with margin visible before you send
  • Crews, rounds and travel planned against real availability
  • Job costing that closes on the day, not at BAS time
  • An AI receptionist answering the calls you miss
Compare it with your licences

How a day looks in our business

New enquiry, turf install, Mona ValeReplied in 8s
Quote #1042 sentSame day
Missed call, 2:14pmTexted back
Follow-up 2 of 3, quote #1031Scheduled
Crew 4, ThursdayFully booked
Quoting

From site notes to a job the crew can run.

On Op3ro AI

Takeoff · site plan

EXISTINGDWELLINGDRIVEDECKRETAINING WALLLAWNGARDEN BEDRL 43.60RL 42.1018.2m12.4m6.8m4.1m84 m²

Quantities off the drawing, or measured on site with the phone.

The system

Five of the screens running the business.

Dashboard, routes, quoting, inbox and Op3ro AI — using demonstration client details.

portal.yourbusiness.com.au

Dashboard

Last 12 months

Jobs completed

1,003

all time

Crew efficiency

88%

booked vs paid hours

Avg client lifetime

3.8 mo

$1,586 LTV

Recurring due

6

3 overdue by 14d+

Revenue by month

J
F
M
A
M
J
J
A
S
O
N
D
This year Last year

Recurring due

Garden Maintenance · 2 weeks

22d overdue240 min$300

Maintenance · 2 weeks

19d overdue300 min$360

Lawn Mowing · 2 weeks

14d overdue40 min$70

Live account. Client names blurred.

Your data and your system

If we part ways, you keep what we built.

Your system is hosted on reputable cloud infrastructure with daily backups. You own your data and your code, can export everything at any time, and we hand over access and documentation if you ever move on.

A live call

It already knows why they’re ringing.

This is a call in progress. Nothing in it was looked up through an integration — it is all the same database the crew works from.

Live+61 4·· ··· 918 · 0:34Take over call

Caller

Hi, it’s ——— from Ocean Street.

Op3ro AI

Hi — good to hear from you. I can see you’re on the fortnightly garden maintenance and you’re next booked for Thursday morning. There’s also a quote we sent last Tuesday for the retaining wall that’s still open. What can I help with?

Caller

It’s about the retaining wall — any chance you can do it cheaper?

Op3ro AI

I can’t change pricing myself, but I’ll flag it for Pat and have him call you back today. I’ve made a note against that quote so he’s got the context.

Guardrail: pricing changes — not permitted

Join any call live, at any point. The AI hands over mid-sentence and the customer never gets transferred.

Happened automatically

  • Call transcribed and saved against the client
  • Callback task created for Pat, due today
  • Note attached to quote #Q-2291
Guardrails

You decide what it’s allowed to say.

Every rule is a setting, not a prompt you hope it follows. It refuses inside the call and tells the customer a human will come back to them.

  • Quote prices over the phoneOff
  • Offer discounts or price matchesOff
  • Commit to a date inside 48 hoursOff
  • Book into an open slotOn
  • Discuss an overdue invoiceOn, politely
  • Escalate to a human on requestAlways on

Most businesses turn pricing off and booking on. The point is that it’s your call, not the model’s.

30 minutes · free

Book a Growth Plan call.

We'll look at where your work comes from, where it leaks, and what fixing it is worth. You leave with a 90-day plan, whether or not we work together.

Start here

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