Op3ro AI Reception
An AI receptionist that actually knows your business.
Because it isn’t bolted onto your job system through an integration. It is your job system.
- Answers every call, day or night, in your business name
- Reads the same database as your schedule, quotes and invoices
- Books into a real slot — it doesn’t request one and hope
- Refuses what you tell it to refuse, and hands to a human on request
What is your back office costing you?
Recoverable each year
$123,552
43 hrs/week reclaimed · 60% automatedWant to see it actually working? We'll send you a walkthrough of the real system running our $5M landscaping business — quoting a job, rostering the week, capturing receipts on site. No slides.
What can your receptionist actually see?
Anyone can put a voice AI on a phone number. The difference is what sits behind it — an integration that syncs a thin slice of the customer record, or the database the schedule and the quotes already live in.
A bolt-on receptionist
Sits on another platform, connected by an integration
- Caller’s name and number, if the sync ran
- Whether they have an open job
- The SMS thread from Tuesday
- The quote you sent last week, and whether they opened it
- The invoice that’s twelve days overdue
- Where the crew is right now
- What was done on the last visit
- Real availability — it can only request a booking
It can take a message. That’s about it.
Op3ro AI Reception
Same system as everything else — no integration in between
- Every call, SMS and email with that client, going back
- The open quote, when it was sent, whether it was opened
- Invoice and payment status
- Live crew location and ETA
- Full service history against the property
- The actual schedule — so it books, it doesn’t request
- Job notes, photos and access instructions
It answers like someone who works there.
This isn’t a better model. It’s the same model with access to your business.
It already knows why they’re ringing.
This is a call in progress. Nothing in it was looked up through an integration — it is all the same database the crew works from.
Caller
Op3ro AI
Caller
Op3ro AI
Guardrail: pricing changes — not permitted
Join any call live, at any point. The AI hands over mid-sentence and the customer never gets transferred.
Happened automatically
- Call transcribed and saved against the client
- Callback task created for Pat, due today
- Note attached to quote #Q-2291
You decide what it’s allowed to say.
Every rule is a setting, not a prompt you hope it follows. It refuses inside the call and tells the customer a human will come back to them.
- Quote prices over the phoneOff
- Offer discounts or price matchesOff
- Commit to a date inside 48 hoursOff
- Book into an open slotOn
- Discuss an overdue invoiceOn, politely
- Escalate to a human on requestAlways on
Most businesses turn pricing off and booking on. The point is that it’s your call, not the model’s.
Missed calls are the cheapest money you’re leaving behind.
1 in 4
calls to trade businesses go unanswered during work hours
Industry estimate
78%
of customers hire whoever responds first
Industry estimate
24/7
it answers at 6:40pm on a Sunday, which is when emergency work rings
The first two figures are widely cited industry estimates, not our own measurements. The only numbers we present as ours are the ones from Flawless Gardens.
A person on $80 an hour, or about two dollars a call.
Move the two numbers to your own. The person only answers while they are rostered on. Op3ro answers all of it, including the 6pm Friday call.
Person costed at $80/hour loaded — wage, super, leave, training and the hours they are not on a call. Op3ro costed at $2 a call.
Someone on the phones
$6,928/mo
20h a week · answers some of the calls
Op3ro AI Reception
$360/mo
180 calls · answers every one, 24/7
Cost per call, person
$38
Cost per call, Op3ro
$2
Difference a year
$78,816
And the part no roster fixes: the calls that come in while the person is at lunch, on another line, or gone home.
Nobody on site has to answer the phone
Every call still gets picked up, logged against the client and turned into the job that follows it.
What people ask before they switch the number over
Does it sound robotic?
No, and you can hear it before you commit to anything. It speaks in a natural voice with normal pacing and interruptions handled, and it stops talking the moment the caller starts. If a call goes sideways, a human joins mid-sentence.
Can it handle Australian accents and trade terminology?
Yes. It runs against your own service catalogue, so it already knows what a Colorbond capping or a level three authorisation is because those are the words in your system. Accents are handled at the speech layer and we tune it on your real calls in the first fortnight.
What happens if it doesn’t know something?
It says so, takes the detail and creates a callback task against the client with a transcript attached. It does not guess and it never invents a price. Not knowing something and saying so is the behaviour we tune for.
Can we use our existing number?
Yes — it ports or forwards. Most businesses forward the existing number so nothing on their signage, vehicles or Google listing has to change.
What if we want it only after hours?
That is a schedule setting. Plenty of businesses run it from 5pm to 7am plus weekends, then hand daytime calls to their own person. You can also have it pick up only when nobody answers within four rings.
Hear it answer your own calls first.
The audit maps where calls are being lost and what they were worth, then we run Reception on a forwarded number so you can listen to real calls before anything changes.